SolidLeads

Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Standard delivery takes 3–5 business days across major cities. Delivery to remote areas may take 5–7 business days. We dispatch orders within 24 hours of confirmation.

Do you deliver all over Pakistan?

Yes — we deliver nationwide to all cities, towns, and villages through our trusted courier partners.

What are the delivery charges?

Delivery charges are displayed at checkout and depend on the current policy. You will see the exact delivery cost before confirming your order — no hidden surprises.

How do I track my order?

Once dispatched, you will receive an SMS with a tracking number. You can also contact us on WhatsApp with your order number for a live status update.

Can I change my delivery address after placing an order?

Address changes can only be made before the order is dispatched. Please contact us immediately via WhatsApp if you need to update your address.

Products & Authenticity

Are all products 100% authentic?

Absolutely. SolidLeads only sells genuine products from authorized brand channels. We have direct partnerships with Khaadi, Sapphire, Gul Ahmed, Alkaram, and Tawakkal. Every piece comes in original brand packaging.

Do the colors look exactly as in the photos?

We make every effort to display product colors accurately, but slight variations may occur due to screen settings and photography lighting.

What does "Unstitched" vs "Stitched" mean?

Unstitched fabric comes as separate pieces (shirt, dupatta, trouser) that need to be tailored. Stitched suits are ready to wear. The product description will clearly indicate which type it is.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery for unused, unwashed items in original packaging with all tags attached. Sale items are non-returnable. See our Return & Exchange Policy for full details.

How do I initiate a return or exchange?

Contact our support team on WhatsApp or email within 7 days of receiving your order. Share your order number and reason. We will guide you through the process.

Payment

What payment methods do you accept?

We accept Cash on Delivery (COD) nationwide, plus JazzCash and EasyPaisa for digital payments. See our Delivery & Payment Policy for details.

Is it safe to pay online?

Yes. All digital payments are processed through secure, encrypted gateways. We do not store your card or wallet details.

Last updated: May 2026