Privacy Policy

At SolidLeads, we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

• Order Information: Name, email, phone number, delivery address, and payment method when you place an order.
• Account Information: Email and password if you create a customer account.
• Usage Data: Pages visited, products viewed, and browsing data collected through cookies and analytics.
• Communications: Messages you send us via email, WhatsApp, or our contact form.

2. How We Use Your Information

• To process and fulfil your orders, including delivery and customer service.
• To send order confirmations, tracking updates, and delivery notifications.
• To send promotional offers and new arrival updates (only if you opt in).
• To improve our website, product selection, and customer experience.
• To comply with legal obligations and prevent fraudulent transactions.

3. Sharing Your Information

We do not sell or rent your personal information. We share data only with:

• Courier Partners: Name, phone, and address shared for order delivery.
• Payment Processors: Payment details shared with JazzCash/EasyPaisa to process transactions.
• Legal Obligations: Disclosed if required by law.

4. Cookies

Our website uses cookies to enhance browsing, remember your cart, and analyse traffic. You can control cookies through your browser settings. Disabling cookies may affect cart functionality.

5. Data Security

We use SSL encryption and industry-standard security measures. We do not store credit card or mobile wallet credentials on our servers.

6. Data Retention

We retain order and account information for up to 5 years for accounting and customer service purposes, as required by Pakistani law.

7. Your Rights

You have the right to access, correct, or delete your personal data, and to opt out of marketing communications at any time. Contact us to exercise these rights.

8. Third-Party Links

Our website may link to third-party sites (e.g., brand websites). We are not responsible for their privacy practices. Please review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page. We encourage you to review it regularly.

10. Contact Us

For questions about this Privacy Policy, please use the contact information in our website footer.